Are all the products genuine, authentic, designer label merchandise?
Yes. All of our merchandise is brand new, 100% authentic designer brand products. Guaranteed or your money back. Every piece comes with an authenticity cards/ controllato cards, sleeper bag and designer box.
What is the RETURN POLICY?
All sales are FINAL. However, we feel it is important to serve our customers in the best way possible with the highest esteem and regard. If at any time customers have any questions, disputes or they are unhappy with the shipped merchandise, feel free to call and speak with a representative personally for a return authorization at 1-888-700-0345. We will be more than obliged to work on a one-on-one basis to ensure customer satisfaction. Returns are also accepted if any of the following occur:
- Wrong merchandise was received. This includes color, style, fabric etc..
- Merchandise was received defective.
If return is approved, ALL items MUST be returned with all included items, tags, cards, bags and accessories. Items MUST be returned in original packaging with all attached tags. Merchandise MUST be unused.
If this occurs, please call (1-888-700-0345) and speak with a customer service representative within 7 days of dated receipt for a return authorization.
What are accepted payment methods?
We accept Visa, MasterCard, Discover, American Express, Money Orders, Checks and Pay Pal. Please mail checks and money orders to the address below. Items will be shipped when payment clears.
Do you accept checks?
Yes we do. Order will not be shipped until check has been cleared. Please mail check payments to: 11524 Rafael Serna Ln, El Paso, TX 79934. Along with your check please include all appropriate product info to ensure shipping of the correct merchandise.
What is the shipping policy?
Shipping costs are as follows:
Standard Shipping anywhere in the United States (5-7 business days): Free
Express shipping anywhere in the United States (1-2 business days): $39.95 *per item
Standard International to any country ( 6-10 business days): $23.95 *per item
Express International to any country ( 2-4 business days): $84.97 *per item
*Business days exclude holidays and weekends
What carriers do you ship with?
We ship worldwide using these carriers: USPS, UPS, FedEx, DHL and Aramex.
Do you ship international?
Yes. This is our International shipping policy:
Standard International Rate (6-10 days): $23.95 *per item
Express International Rate (2-4 days): $84.97 *per item
Will you ship to an APO/FPO box?
Yes we will be more than happy to.
How long will it take to receive my package that was shipped International?
In stock merchandise usually ships the same day that the payment has been received. Depending on your shipping selection, it will be between 6-14 days for selected standard shipping and 2-4 days if International Express shipping.
Can all orders be tracked?
All orders receive a tracking number provided by the shipping carrier. That number will be e-mailed to you once your item has been shipped.
What is the International return policy?
ALL SALES ARE FINAL. NO RETURNS. The only exceptions are if the following occurs:
The wrong color, style or fabric of merchandise was received.
Merchandise was defective.
If this happens we will work with you on a personal basis. Please contact us within 7 days of receipt, by phone (1-888-700-0345) or by email (contact@ladydesignerbrands.com), for a return authorization. All items MUST be returned with all included items, tags and accessories. Items MUST be returned in original packaging with all attached tags. Merchandise MUST be unused.
Any other questions not answered?
We would be more than happy to answer any other inquiries. Please contact us with your inquiries at:
- 888-700-0345
- contact@ladydesignerbrands.com
